Shipping policy

General Shipping

We ship to US, Canada and Australia. Our domestic (USA) shipping rates differ from our international shipping rates.

We offer shipping via UPS, USPS and FedEx. We have decent negotiated rates with UPS and FedEx.

We make no profit on shipping. There are times we lose money. We have real time rates and what you see as your shipping estimate, is what they charge us.

Shipment processing times

Sentinel, steps and grab handle orders: 1-2 business days. 

Trenching buckets, root rippers and quick connects are made to order but we aim to ship within 7 days. This is totally dependent on our workload.

Rescue kits shipped same day unless ordered after 3pm EST

International Shipping Policy

We can ship UPS, FedEx or Global Post internationally. Both UPS and FedEx charge a broker fee on top of taxes and duties (We have been told this is no less than $40) . We have no control over this. If you choose a bundle, you may be required to pay extra shipping, based on the weight of the box.

All taxes, duties, and fees are the sole responsibility of the buyer. Your local customs office can provide more info,

If you order and then refuse to accept the order, you will not be refunded shipping and you will be responsible for the shipping charges to send it back to us. 

Shipment confirmation & Order tracking

You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped . The tracking number should be active within 24 hours.

Damages

RetailREMS makes every effort to pack your items well to avoid damage. If an order arrives damaged, please let us know right away. Take pictures and save all packaging materials.